Refund policy
Returns & Refunds Overview
We want you to be satisfied with your Cork Essentials™ purchase. This Refund Policy outlines the conditions under which returns and refunds may be accepted, as well as how to request assistance if there is an issue with your order.
Eligibility for Returns
Returns may be requested within 30 days of delivery.
To be eligible for a return, items must be unused, in their original condition, and in their original packaging. Products that show signs of use, wear, or damage may not be eligible for a refund.
Certain items may be non-returnable due to hygiene or safety reasons. These exclusions will be clearly noted on the product page where applicable.
Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Final sale items
- Products marked as non-returnable
- Items damaged due to improper use or normal wear and tear
How to Request a Return
To request a return, please contact us at info@corkessentials.com within 30 days of receiving your order.
Please include your order number and a brief explanation of the reason for the return. Our team will provide instructions and next steps if the return is approved.
Returns sent without prior authorization may not be accepted.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to the original method of payment within 7–10 business days. Processing times may vary depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
At this time, Cork Essentials™ does not offer direct exchanges. If you would like a different product, size, or variation, please initiate a return (if eligible) and place a new order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.
Contact Us
If you have questions about returns or refunds, please contact us at:
Email: info@corkessentials.com
Phone: 925-230-7290